Product Customisation at its Best: Konnect Fastening Systems develops new Rock Bolt Pin for Mining Customer

Customer: North Queensland Mine Site

     

Project: Sourcing Discontinued Products

   

Background: A North Queensland mining customer had previously sourced a fastener from an alternate supplier. When they went to reorder the product, it had been discontinued. A number of suppliers, including Konnect Fastening Systems Mount Isa were brought in to resolve the problem through a suitable substitute product. 

The Goal:
  • Offer an alternate product with ongoing supply.
   
The Approach:
  • Utilising the groups strong manufacturing connections, the team at Mount Isa designed a product that met all specifications for the application. They took a collaborative approach, supplying the customer with 2 different prototypes for testing and approval.
     
The Results:
  • The final Konnect Rock Bolt Pin met all specifications and is now being used across a number of applications
  • The collaborative approach streamlined the process, minimising costs and downtime
  • The new product has already been rolled out to other local mine sites